Refund policy
30-day guarantee
If you are not happy with your purchase, contact us within 30 days of delivery and we will make it right with a refund or a replacement.
How to start a return
Email hello.purrcradle@outlook.com with your order number and the reason for your return. We will reply within 1-2 business days with the return address and instructions. Items sent back without first contacting us cannot be accepted.
Conditions
- Items must be clean, undamaged and returned with all included parts.
- Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.
- Gift orders can be refunded to the original purchaser.
Refunds
Once your return is received and inspected, we will issue the refund to your original payment method within 5-7 business days. Your bank may take a few extra days to post it.
Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, email us within 30 days of delivery with a photo and we will send a free replacement or issue a full refund. No return is needed.
Lost parcels
If tracking has not updated for 10 business days, or a parcel shows as delivered but has not arrived, contact us and we will investigate and resend or refund.
Contact
Purrcradle - hello.purrcradle@outlook.com