Returns & Refunds
Our 30-day guarantee
If you're not happy with your Purrcradle, contact us within 30 days of delivery and we'll make it right with a refund or a replacement.
How to start a return
- Email hello.purrcradle@outlook.com with your order number and the reason for the return.
- We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first, as we can't process returns we weren't expecting.
- Once we receive the item, we'll issue your refund to the original payment method within 5–7 business days.
Conditions
- Items should be clean, undamaged and returned with all included parts.
- Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
- Gift orders can be refunded to the original purchaser.
Damaged, defective or wrong item
If something arrives damaged or isn't what you ordered, email us within 30 days of delivery with a photo, and we'll send a free replacement or a full refund. You won't need to send the item back.
Lost parcels
If your tracking hasn't updated for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us and we'll investigate and resend or refund.